Dear valued customer, this Privacy Policy ("Policy") outlines how we collect, use, and store your information when you visit https://wallpilates.ai/ ("Website") or make a purchase. We recommend reading this Policy carefully before using the Website to understand how your personal data is handled.

1. Who is Responsible for Handling Your Personal Data

1.1. Wall Pilates ("Company", "we", "us", "our") is the brand managed and operated by Wall Pilates AI, responsible for handling your personal data.

1.2. We are committed to protecting your personal information and comply with relevant data protection laws to ensure your data is handled responsibly.

2. What Information We Collect and Why

3. What Information You Must Provide

Please refer to Section 2 for the information we need from you. This includes details required to process your purchases, handle inquiries, requests, claims, or testimonials, and provide personalized services.

We rely on receiving accurate and correct information from you to deliver quality services. If incorrect information is provided, we cannot guarantee the services will meet your expectations or needs.

4. What We Do With Your Information

4.1 We use your personal data for the purposes outlined in Section 2, including but not limited to:

• Processing your purchases and providing services you've ordered;
• Sending you marketing and promotional content;
• Contacting you about special offers, discounts, or updates on our services;
• Complying with legal obligations, such as accounting or keeping records of customer feedback;
• Sharing your data with third-party service providers or business partners when necessary for fulfilling orders or protecting our rights.

4.2. We retain your personal data for as long as needed to provide services, support your use of our Website, comply with legal obligations, resolve disputes, and enforce agreements.

4.3. You can request the deletion of your personal data at any time by contacting support@wallpilates.ai. Unless we are legally required to keep the data, we will delete it as soon as possible.

5. Sharing Your Personal Information

5.1 We may share your information with the following entities:

• Payment processors (Stripe, PayPal) and banks for handling your transactions;
• Attorneys, auditors, consultants, IT service providers, and other business partners;
• Court authorities or law enforcement if required by law;
• Third-party partners to verify your identity for certain Website services;
• Marketing partners to send personalized content;
• Website management service providers;
• Analytical tool providers (like Google Analytics).

5.2 We use Stripe and PayPal for payment processing. These companies may store your payment details. Wall Pilates does not store any credit card information — we only receive confirmation of successful transactions. Payment data is encrypted and complies with PCI-DSS standards.

5.3 In general, third-party providers will only collect, use, and disclose your information as needed for handling your payment. For more details, please review the privacy policies of Stripe (https://stripe.com/privacy) and PayPal (https://www.paypal.com/myaccount/privacy/privacyhub).

5.4 We primarily process and transmit personal data within Canada and the United States. However, when necessary, we may share your data with service providers outside these regions, ensuring they comply with applicable data protection laws such as GDPR or similar frameworks. If data is transferred outside North America, we ensure that our partners follow applicable data protection agreements and safeguards.

6. Information Security

6.1 We take reasonable precautions to protect your personal data from being lost, misused, accessed, or altered.

6.2 Your credit card information is encrypted using secure socket layer technology (SSL). Although no method of transmission or storage is 100% secure, we follow PCI-DSS requirements and implement additional security measures.

7. Your Rights

7.1 Under GDPR and other data protection laws, you have the right to:

• Request confirmation that we are processing your data and access that data;
• Request corrections or updates to inaccurate information;
• Request deletion of your data if it is being used unlawfully;
• Restrict the processing of your data if you dispute its accuracy or object to its use;
• Object to the collection and processing of your data;
• Request a copy of the data you provided to us in electronic form;
• Withdraw your consent for any processing activities based on consent;
• Lodge a complaint with a supervisory authority if you believe your rights are being violated.

7.2 To exercise your rights, we may need to verify your identity. We will request additional information for this purpose and use it only for verification.

7.3 If you believe our processing of your data violates data protection laws, you can file a complaint with the appropriate data protection authority in your region, such as the Office of the Privacy Commissioner of Canada or relevant U.S. authorities.

8. Age of Consent

8.1 By using this site, you confirm that you are at least the legal age of majority in your region or have consent from a parent or guardian for any minor dependents to use the site.

8.2 We do not process data for minors under 16. If you are under 16, please stop using the Website immediately. If we believe a user is under 16, we will delete their data without notice.

9. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Please review it frequently. Changes take effect immediately upon posting. If significant changes are made, we will notify you here. If the Website or our company is acquired or merged, your data may be transferred to the new owners to continue providing services.

10. Questions and Contact Information

For questions, requests, or complaints about your personal data, please contact our support team at support@wallpilates.ai or use the contact form at https://wallpilates.ai/contact.